FAQs

Welcome to Our Support Center

Here, you’ll find answers to the most common questions about your orders, account, and more. If you can’t find what you’re looking for, our friendly support team is just a click away.

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If your order hasn’t arrived by the estimated delivery date, check the tracking details. If there’s still an issue, contact us, and we’ll look into it immediately.

If your order hasn’t been shipped yet, we can help update your delivery address. Please reach out to us as soon as possible to make the change.

 

We accept major credit cards, PayPal, and other region-specific payment options. The checkout page will provide the full list of accepted methods.

To cancel your order, follow these steps:

  1. Start a Chat: Use the chat option on our website to connect with a member of our support team.
  2. Provide Order Information: Share your phone number or email address with the assistant.
  3. Confirmation: Once your request is reviewed, we’ll confirm the cancellation.

To request a refund, please follow these steps:

  1. Start a Chat: Contact our support team through the website chat.
  2. Provide Order Details: Share your phone, email address, and the reason for your refund request.
  3. Review and Confirmation: Our team will review your request and notify you of the decision within 7 working days.

No, you can place an order as a guest. However, creating an account allows you to track orders more easily and saves your preferences for future purchases.